Your Privacy
Matters to Us

We collect information you provide directly and data generated through your use of our services:

• Full name, email address, phone number, and business name
• Restaurant details including address, type, and number of outlets
• Billing and payment information such as name, billing address, country, and transaction details. Payment processing is handled securely by our Merchant of Record, Paddle, and we do not store full payment card details.
• Login credentials (passwords are encrypted and never stored in plain text)

• Menu items, pricing, and recipe configurations
• Sales transactions, order history, KOT records
• Inventory data, staff records, and table configurations
• Customer profiles and loyalty program information you manage

• IP address, browser type, device information
• Usage patterns, feature interactions, session duration
• Log files and crash reports for system diagnostics

Software Sewa uses collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain BizRestro's POS and management features
• Account Management: To create, manage, and secure your account and subscription
• Customer Support: To respond to inquiries, troubleshoot issues, and provide technical assistance
• Service Improvement: To analyze usage patterns, fix bugs, and develop new features
• Communications: To send service updates, billing notices, security alerts, and (with consent) promotional communications
• Legal Compliance: To fulfill legal obligations, resolve disputes, and enforce our agreements
• Analytics: To understand how our platform is used and improve the overall experience

We do not sell, rent, or trade your personal or business information to third parties. We may share information only in these circumstances:

• Service Providers: Trusted vendors assisting in platform operation (cloud hosting, payment processing, email delivery) under strict data processing agreements
• Legal Requirements: When required by applicable law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with prior notice to users
• Protection of Rights: To protect the rights, property, or safety of Software Sewa, our users, or the public
• Merchant of Record (Paddle): Subscription billing, invoicing, tax handling, and payment processing are managed by Paddle.com Market Limited acting as Merchant of Record.
• With Your Consent: In any other circumstance where you have provided explicit consent

Your data is stored on secure cloud infrastructure. We implement industry-standard security measures including:

• AES-256 encryption for data at rest and TLS 1.2+ for data in transit
• Regular automated backups with offsite redundancy
• Role-based access controls and multi-factor authentication options
• Regular security audits and vulnerability assessments
• PCI DSS compliance for all payment-related data

BizRestro uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for login sessions, security, and basic functionality — cannot be disabled
• Analytics Cookies: Help us understand how users navigate the platform (e.g., Google Analytics)
• Preference Cookies: Remember your settings like language, theme, and display preferences

You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

As a BizRestro user, you have the following rights regarding your data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your account and associated personal data
• Data Portability: Export your business data in a standard format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.

We retain your data for as long as your account is active or as needed to provide services. Specifically:

• Account data is retained for the duration of your subscription plus 90 days after cancellation
• Transaction records may be retained for up to 7 years for legal and tax compliance
• Log data is retained for 12 months for security and diagnostic purposes
• Upon account deletion request, personal identifiers are removed within 30 days, subject to legal retention obligations

BizRestro integrates with third-party platforms to extend functionality. These may include:

• Payment & Subscription Provider: Paddle (Merchant of Record)
• Payment gateways (eSewa, Khalti, bank integrations where applicable)
• Cloud infrastructure providers
• Analytics tools (Google Analytics)
• Email delivery services

Paddle acts as Merchant of Record for all subscription purchases, meaning they handle:

• Payment processing
• Invoicing
• Tax/VAT handling
• Refund processing
• Subscription management

These third parties have their own privacy policies. We encourage you to review them. Software Sewa is not responsible for the privacy practices of external services.

BizRestro is designed for business use and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Software Sewa reserves the right to update this Privacy Policy at any time. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Send an email notification to registered account holders
• Display a prominent notice within the BizRestro dashboard

Your continued use of BizRestro after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

For any privacy-related questions, concerns, or requests, please contact us:

• Company: Software Sewa
• Product: BizRestro
• Contact Support: [email protected]
• General Support: [email protected]
• Website: bizrestro.com