Refund Privacy
& Cancellation
Understand when you are eligible for refunds, how cancellations work, and how billing is handled for BizRestro.
Refund Eligibility
BizRestro offers subscription-based SaaS services. Refunds are available under limited conditions.
- Incorrect or duplicate billing
- Payment completed but account not activated
- Technical issues preventing service usage
- Accidental subscription purchase
- Unauthorized billing reported within eligible timeframe
Refunds are reviewed individually. Approval depends on usage and billing history.
Subscription Billing
BizRestro is sold as subscription-based software including:
- Monthly subscription plans
- Annual subscription plans
- Multi-branch upgrades
- Add-on modules and premium features
- Enterprise custom packages
All subscriptions are billed in advance and automatically renew unless cancelled.
Refund Timeframe
Refund requests must be submitted within the following timeframe:
- Monthly plans — within 7 days of purchase
- Annual plans — within 14 days of purchase
- Add-ons — within 3 days of purchase
Approved refunds are processed within 5–10 business days via Paddle.
Non-Refundable Cases
- Subscription renewals
- Partial usage of billing cycle
- Failure to cancel before renewal
- Change of mind after usage
- Custom setup or onboarding services
- Account suspension due to policy violations
Trial & Demo Policy
BizRestro may offer free trial or demo access. During trial period:
- No payment required
- No refund applicable
- User can evaluate features
Cancellation Policy
- Cancel anytime from dashboard
- Access remains until billing period ends
- No automatic refund after cancellation
- No future charges after cancellation
Prorated Refunds
BizRestro does not provide prorated refunds for mid-cycle cancellations.
- Downgrades take effect next billing cycle
- Upgrades billed immediately
- No refund for unused period
Paddle Payment Processing
All payments and refunds are handled securely by Paddle.
- Paddle acts as Merchant of Record
- Refunds processed via Paddle
- Taxes handled automatically
- Invoices issued by Paddle
Chargebacks & Disputes
- Account may be suspended during dispute
- Access may be temporarily restricted
- Investigation will be performed
Exceptional Refunds
- Extended service outage
- Billing system errors
- Duplicate accounts
- Technical failure
Contact Us
For any questions, concerns, or requests, please contact us:
- Company: Software Sewa
- Product: BizRestro
- Contact Support: [email protected]
- General Support: [email protected]
- Website: bizrestro.com
Need help with a refund?
Our billing team responds within 24 hours.